Customer Success Manager

Take customers from signed to live to growing

Graz or Berlin · hybrid · Full-time or part-time

Why this role

• Our customers trust us with their guests' journey. Getting them live quickly and showing results is what keeps them and grows them.
• You are their first point of contact after the contract is signed.

What you'll do

• Run onboarding from kickoff to go-live: touchpoints, offers, branding, tracking.
• Coordinate with our tech team and partners so launches happen on time.
• Report performance to customers regularly and turn the numbers into next steps.
• Spot new moments and touchpoints where customers can do more.
• Bring customer feedback back into product and partner priorities.

What you bring

• 2+ years in customer success, account management or project management, ideally in travel, hospitality or SaaS.
• Comfort with data and reporting; you like seeing what moves the numbers.
• Clear communication in English; German is a plus.
• Calm, organised and hands-on.

Apply: careers@ancillarate.com